Service request

Why do we ask you to submit a service request before you can send your device in for repair?

In many cases we are able to help you without you having to even send your Polar device in.

  • If we can tell that the problem can be solved by a software update or by any type of troubleshooting, our Customer Care will be in touch and guide you through the necessary steps to solve the issue.

  • In some cases we are able to send you a new spare part or a replacement product without you having to send your Polar device in.

  • If we, based on your problem description, come to the conclusion that the device should be sent in for repair, we will email you a return address label that you can print out and attach to the package. You can then have the package shipped to us free of charge. If the repair is not covered by warranty, we will add the shipping charges to the final invoice.

  • If the device is no longer covered by warranty, we will give you a cost estimate before repairing it.

Please make sure to give as precise a problem description as possible, as it helps us help you better. Attaching a photo is very useful.

This service is intended for consumers only. We kindly ask Polar retailers and Authorized Service points to use the retailer online registration service.